FAQS

Manufacturer

All of our products come from China, and we have multiple warehouses in the United States with a large inventory that can be shipped within 48 hours of placing an order. We have been manufacturing furniture for over 10 years and have ongoing cooperation with many well-known brands. We will produce according to strict ethical business practices and quality control standards, and quality is the first criterion for measuring our products.

What payment methods can be used?

We accept all major credit cards, including Mastercard, Visa, American Express, Amazon Pay, PayPal, Google Pay, and Apple Pay. We are constantly improving the available payment methods so that we have a wider range of choices.

Accuracy of our photos

The photos on our website are taken by professional photographers under normal lighting conditions in residential homes.
We strive to show the finish, color, and texture of our products as accurately as possible. Depending on the display of your monitor, the image may vary depending on different settings. Please note that some of the materials we use naturally vary, including marble, leather, and solid wood. Due to the natural variations in these raw materials, the product you receive may not exactly match the photo shown.
We often show customer photos on our website to give you an idea of ​​how our products look in the real world, and will indicate them as such. However, these environments are not controlled and will vary in color based on the lighting in the space, the camera used, and any filters the customer has applied to their images. The best reference photo for any of our products is the studio photography you see on the product description page.
If we can help you select the right furniture for your situation (style, size, color, fabric swatches, etc.), please contact us and we will be happy to help.

Weight Capacity

Our products undergo standardized weight capacity testing. Where possible, our team has included the maximum weight capacity of the product in the "Specifications" section of the individual product pages. All turnzo furniture is built to withstand standard residential use - if you have questions about the weight capacity of a specific product and do not see it listed, please contact our Customer Service team.

Shipping Services

We work with DHL, FedEx, and UPS to ship our products to your home. Shipping services are automatically assigned when you check out.
Orders will be shipped 1-5 business days after payment is processed, unless noted when placing an order that you received an email notification that an item in your order will be delayed.

Refund Policy

Can I return an accepted order?
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached and in the original packaging. You will also need a receipt or proof of purchase.

What should I do if my product is damaged?

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or you received the wrong item so we can assess the issue and find a solution.

How can I get a refund?
Once we have received and inspected your return, we will notify you and let you know if your refund has been approved. If approved, you will automatically receive a refund to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

Warranty Policy

Our products are built to last, and we stand behind our quality, all of our products come with a lifetime warranty.
During the first 1 year of ownership, if your furniture is defective in workmanship or materials, we will replace it with a brand new product at no charge. Starting in the 2nd year, we will repair your furniture, or replace your product, waiving all shipping costs if a manufacturing defect or material fault is confirmed. To be covered by the warranty, the product must have been purchased directly from Otdmel and used for its intended purpose. The product is not covered by the warranty if it is used for commercial purposes or if the defect is due to use other than normal wear and tear.