Limited Warranty

OTDMEL is committed to producing products that are of high quality and durable. For a list of the OTDMELProducts covered by this Limited Warranty (Covered Products) and the Warranty Period applicable to them, please refer to the What are the Covered Products and applicable Warranty Periods? section, below.

Subject to the conditions and restrictions described in this Limited Warranty, we warrant, to the original purchaser of a Covered Product, that the Covered Product shall be free of defects in both construction materials and workmanship for the applicable Warranty Period.

Who is Covered?

This Limited Warranty extends only to the customer who (a) originally purchased the Covered Product directly from Outer and (b) is using the Covered Product for non-commercial in-home use only. It does not extend to any subsequent owner.

What are the Covered Products and applicable Warranty Periods?

Covered Products are any OTDMEL products described below that have been manufactured and sold to you by OTDMEL, are owned by the original purchaser, are used in residential non-commercial settings only.

During the applicable Warranty Period, this Limited Warranty provides remedies for any Covered Product found to have defects in materials or workmanship (defects introduced during the manufacturing of the Covered Product or any of its component parts that cause the Covered Product to be unsound structurally or mechanically, or substantially altered in appearance) when used under normal conditions in a residential setting (“Defective Products”).

COVERED PRODUCT
Aluminum Sofa and Chairs

WARRANTY PERIOD
10 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)
Subject to the exclusions described herein, the Limited Warranty for Aluminum Sofa and Chairs covers broken frames, loose joints and welds, and excessive fading and cracking of material and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or substantially alter the appearance of the piece, including any excessive peeling or blistering of the finish.

NOT COVERED:

• Minor cosmetic cracks
• Minor variations in color or texture of finishes

COVERED PRODUCT
Cushions, Chairs, and Chaise Lounges

WARRANTY PERIOD
5 years from date of purchase

PRODUCT-SPECIFIC EXCLUSIONS, CONDITIONS, AND DETAILS (See also What is NOT Covered under this Limited Warranty?)
Subject to the exclusions described herein, the Limited Warranty for Cushions covers seam slippage, buttons, and zipper closures and excessive fading, color change or strength loss and other defects in workmanship and materials that substantially alter the appearance or structural integrity of the item.

Note: Cushion cores used in seat cushions, back pillows, and padding will soften and conform to the shape of the user as a result of normal use. This is not considered a manufacturing defect. OTDMEL will only warrant sofa and chair cushions against abnormal loss of foam resiliency if it determines that such loss is not caused by normal use.

NOT COVERED:

• Tears, shrinkage or pilling of cushions or other fabric
• Normal flattening or compression of cushions
• Minor variations in color or texture of fabric
• Cushions used with non-Outer seating products

What is NOT Covered under this Limited Warranty?

This Limited Warranty does not cover any damage due to:

• Transportation
• Improper Storage
• Improper or negligent use, handling, assembly, or care of Covered Product, including, without limitation, the use of improper cleaning products, sun-tan oils or other chemicals
• Failure to follow the Covered Product instructions or to perform any preventive maintenance
• Modifications 
• Unauthorized repair
• Normal wear and tear, corrosion, rust or stains, scratches, or dents, including the rusting or tarnishing of metal materials resulting from abrasive scratches
• Non-residential uses
• Excessive weight placed on the Covered Product, including damage to the frame or legs of Covered Products
• Mold or mildew
• Bursting or cracking of tubing due to exposure to water and freezing temperatures
• Accident, abuse, neglect, theft, vandalism, pets, rodents, fire, flood, wind, hail, lightning, freezing temperatures, extreme temperatures, natural disasters or acts of God of any kind, or other external causes beyond OTDMEL’s reasonable control

What are my Remedies under this Limited Warranty?

If we receive a valid claim for a Defective Product within the applicable Warranty Period, we will either (a) repair the Defective Product at no charge, using new or refurbished replacement parts, or (b) exchange the Defective Product with a new or refurbished Product. If we, determine it is not reasonable to repair or replace the Defective Product, we may choose to refund to you the purchase price paid for the Defective Product, rather than repair or exchange it.

You may be responsible for payment of shipping and handling charges for the delivery of a repaired or replacement product.

Any replacement product will be warranted for the remainder of the original Warranty Period or thirty (30) calendar days, whichever is longer.

How do I obtain Warranty Service?

To obtain a repair, replacement or refund for a Defective Product under this Limited Warranty (“Warranty Service”), you must email our Customer Service Department at support@otdmel.com during the applicable Warranty Period. You will need to provide photos and a description of the defect.