Overview 

At OTDMEL, we're committed to delivering your purchases in a timely manner while ensuring the utmost care and efficiency in our shipping processes. This policy outlines our standard shipping protocols to provide clarity and assurance for your shopping experience.

Shipping Destinations

We deliver to the United States (excluding overseas territories and islands). Please note,shipping availability may vary depending on the destination.

Order Processing Time

Orders are processed within 48 hours, excluding weekends and public holidays. During peak periods, due to high order volumes, processing times may be extended.

Packages will be received within 2-7 business days after shipment.

Shipping and taxes are to be clearly stated as covered by OTDMEL.

Shipping Methods and Charges

We usually use FedEx or UPS as carriers to ship large items! They are only responsible for delivery to your back door, or front porch! They are not obligated to help you move it to the house! If there is a dispute in this area, we are not responsible for resolving the issue! We suggest you get a handyman to solve this problem!
Shipping charges, if applicable, are calculated based on the chosen shipping method, product weight, and destination. The total shipping cost will be displayed at checkout.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. Use this number to monitor the delivery status of your package.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to their size, weight, or content. If restrictions apply, it will be noted on the product page.

Delivery

Please ensure accurate delivery address details are provided at checkout. OTDMEL is not responsible for delays or loss caused by incorrect addresses.
Signature Requirement: For security, some orders may require a signature upon delivery.
Customs and Duties: International orders may be subject to customs fees or import duties. These charges are the responsibility of the OTDMEL.

Changes to Shipping Policy

OTDMEL reserves the right to modify this shipping policy at any time. Changes will be posted on our website.

Contact Us

For further inquiries about shipping, please contact our Customer Service team at support@otdmel.com.

Thank you for shopping with OTDMEL. We appreciate your business and strive to provide you with a smooth and satisfactory delivery experience.