Your Outer seating comes with best-in-class limited warranties so you can enjoy the outdoors, worry-free.
Aluminum Frame 10 year limited warranty
Cushions 2 year limited warranty
Orders are processed within 48hours, excluding weekends and public holidays.
Once your order ships, you will receive a confirmation email with tracking information. Use this number to monitor the delivery status of your package.
Orders are processed within 48 hours, excluding weekends and public holidays. During peak periods, due to high order volumes, processing times may be extended. Packages will be received within 2-7 business days after shipment.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
We’ve been very thoughtful in every detail of the design and construction of our products to ensure that you’re totally satisfied with your purchase. We back our products with industry-leading warranties to ensure our customers can purchase with peace of mind. Within 365 days of delivery, we offer returns for the following collections that will incur a 20% return fee plus the cost of return shipping.
We are only able to accept seating and soft goods returns on undamaged, unmodified products. We are only able to process refunds to the original source of payment,PayPal refunds may take up to 48 hours,Credit card refunds will take around 7-14 business days. If it is approved, we will process the refund in 1-3 business days. Shipping and handling charges are generally non-refundable unless the return is due to an error on our part,The time it takes for refunds to be processed and appear in your account can vary depending on your payment method and provider.
To initiate a return, just email us at support@furnzo.com.
Your merchandise will be inspected and the appropriate refunds will be issued. Exchanges are treated the same as returns. Our team takes great pride in working with our customers to ensure a quick and efficient resolution to any return request.
Before returning the product(s) to us at your own cost, we ask that you include confirmation of your order so that we can process your refund.To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand.
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